Resume
Education
University of Redlands
Bachelor's of Arts Managerial Studies
Bachelor's of Arts Theater Arts
Certificates
Foundations of User Experience (UX) Design
Start the Design Process: Empathize, Define, & Ideate
Build Wireframes & Low-Fidelity Prototypes
Conduct UX Research and Test Early Concepts
Create High-Fidelity Designs & Prototypes in Figma
Responsive Web Design in Adobe XD
Design a User Experience for Social Good
Introduction to Accessibility and Inclusive Design with Honors
Professional Experience
Eligibility Representative / Centene
June 2020 - present
-
Handle and process medical enrollments received from books of business through electronic file feeds and sale & client inquiries
-
Identified, organized, and resolved automation error with a client's electronic file feed that reduced manual fallouts by over 15%
-
4x Centene POWER Leadership Award
-
2021 Special Award Recognition
Broker Commission Specialist / Centene
Dec. 2018 - May 2020
-
Analyzed commissions reports and resolved inquiries to generate timely and accurate payments
-
Executed assigned tasks to achieve successful completion of Centene’s payment system migration
Document Management Specialist / Centene
Oct. 2018 - Dec. 2018
-
Processed Medicare applications during the 2018 Annual Election Period
Utility Clerk, Meat Clerk / Food 4 Less
Jun. 2017 - Oct. 2018
-
Maximized output of products, set District nightly sales records 6 times as a closer
-
Highest department customer approval in the store at 96%
-
Served on the store's Culture Council
Promotions Assistant / Salem Media Company
Aug. 2017 - Aug. 2018
-
Assisted in promotional live events for Salem's 3 radio stations in Los Angeles and the Inland Empire
-
Provided coverage and assistance for talent
UX Design Projects
SaintSpace / Mobile App and Responsive Website
Dec. 2021 - Jan. 2022
-
Completed successful end-to-end process for the SaintSpace mobile app and responsive web design from conception to delivery
-
Considered accessible design at every stage
-
Created paper & digital wireframing
-
Created low and high-fidelity prototypes
-
Conducted usability studies and interviews
-
Iterated on designs
-
Conducted primary and secondary research
SchoolFinder / Responsive Website
Oct. 2021 - Nov. 2022
-
Completed successful end-to-end process for the SchoolFinder responsive web design from conception to delivery
-
Considered accessible design at every stage
-
Created paper & digital wireframing
-
Created low and high-fidelity prototypes
-
Conducted primary and secondary research
-
Conducted usability studies and interviews
-
Iterated on designs
Jun. 2021
What'sOut?/ Mobile App
-
UX Designer for the What’sOut? mobile app design from conception to delivery
-
Considered accessible design at every stage
-
Created paper & digital wireframing
-
Created low and high-fidelity prototypes
-
Conducted primary and secondary research
-
Conducted usability studies and interviews
-
Iterated on designs