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Resume

Education

University of Redlands 
Bachelor's of Arts Managerial Studies 
Bachelor's of Arts Theater Arts 

Certificates

Foundations of User Experience (UX) Design
Start the Design Process: Empathize, Define, & Ideate
Build Wireframes & Low-Fidelity Prototypes
Conduct UX Research and Test Early Concepts
Create High-Fidelity Designs & Prototypes in Figma
Responsive Web Design in Adobe XD
Design a User Experience for Social Good
Introduction to Accessibility and Inclusive Design with Honors

Professional Experience

Eligibility Representative / Centene

June 2020 - present

  • Handle and process medical enrollments received from books of business through electronic file feeds and sale & client inquiries

  • Identified, organized, and resolved automation error with a client's electronic file feed that reduced manual fallouts by over 15%

  • 4x Centene POWER Leadership Award

  • 2021 Special Award Recognition 

Broker Commission Specialist / Centene

Dec. 2018 - May 2020

  • Analyzed commissions reports and resolved inquiries to generate timely and accurate payments

  • Executed assigned tasks to achieve successful completion of Centene’s payment system migration 

Document Management Specialist / Centene

Oct. 2018 - Dec. 2018

  • Processed Medicare applications during the 2018 Annual Election Period

Utility Clerk, Meat Clerk / Food 4 Less

Jun. 2017 - Oct. 2018

  • Maximized output of products, set District nightly sales records 6 times as a closer

  • Highest department customer approval in the store at 96%

  • Served on the store's Culture Council

Promotions Assistant / Salem Media Company

Aug. 2017 - Aug. 2018

  • Assisted in promotional live events for Salem's 3 radio stations in Los Angeles and the Inland Empire

  • Provided coverage and assistance for talent

UX Design Projects

SaintSpace / Mobile App and Responsive Website

Dec. 2021 - Jan. 2022

  • Completed successful end-to-end process for the SaintSpace mobile app and responsive web design from conception to delivery

  • Considered accessible design at every stage

  • Created paper & digital wireframing

  • Created low and high-fidelity prototypes

  • Conducted usability studies and interviews

  • Iterated on designs

  • Conducted primary and secondary research

SchoolFinder / Responsive Website

Oct. 2021 - Nov. 2022

  • Completed successful end-to-end process for the SchoolFinder responsive web design from conception to delivery

  • Considered accessible design at every stage

  • Created paper & digital wireframing

  • Created low and high-fidelity prototypes

  • Conducted primary and secondary research

  • Conducted usability studies and interviews

  • Iterated on designs

Jun. 2021

What'sOut?/ Mobile App

  • UX Designer for the What’sOut? mobile app design from conception to delivery

  • Considered accessible design at every stage

  • Created paper & digital wireframing

  • Created low and high-fidelity prototypes

  • Conducted primary and secondary research

  • Conducted usability studies and interviews

  • Iterated on designs

Skills

Wireframing & Prototyping
Accessibility and Universal Design practices
Research interviews and usability studies
High-Fidelity Mockups
Competitive analysis & content strategy 
User flows
Personas and empathy maps

Awards

Eagle Scout
Centene Leadership Award
University of Redlands Greek Life Athena Award
University of Redlands Presidential Scholarship

Fun Stuff

Studied abroad at the Gaiety School of Acting in Dublin, Ireland
Performed in the Och Tamale Comedy Hour at Redlands, a live theater event promoting social awareness & college expectancies for incoming first year students
Voted by my brothers to serve President of my Fraternity fall of my Senior year
I'm a twin! Let's connect and I'll tell you who's older and by how much. We have a running list of the best reactions.
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